Background and purpose: This research aims to investigate which benefits one may expect
using Maturity Models in Configuration Management (CM) domain. CM is a support process …

Information technology has become a key enabler for businesses in a wide variety of sectors
(such as banking and health care) and is increasingly used to deliver their services. For …

In this paper we focus on information technology service management (ITSM), a new
direction for managing information technology (IT) organizations that requires a change from …

The trend to outsource applications not critical to an enterprise's core business has driven
the emergence of a new type of IT service providers. These service providers run and …

The proper configuration of systems has become a fundamental factor to avoid cybersecurity
risks. Thereby, the analysis of cybersecurity vulnerabilities is a mandatory task, but the …

This paper provides a summary of the best-practice change-management and configuration-
management processes that express a core which conforms to ITIL® and discusses how …

Although process improvement is crucial for organizations that seek quality in their
operations, there is a lack of explicit guidance on how to select the critical processes to …

6986133 B2 1/2006 O'Brien et al... 717/173 age is received by the computer system. The
change package 6,993,650 B2* 1/2006 Landers et al... 713,100 includes a change to the …

In this paper we describe the IBM Service Management (ISM) architecture, a service-
oriented architecture designed to automate and simplify the management of business …

Embodiments of the invention provide a method, a system and a computer program product
for analyzing the effect of a Software maintenance patch on configuration items of a CMDB …