Purpose–The primary aim of this paper is to critically review the literature that explicitly
addresses the adoption, application and impact of internet technologies, by retailers, for the …

Despite the relevant attention paid both by the academic and by the practitioner
communities, extant understanding and knowledge about how to implement customer …

Meeting the mobile money needs of the less privileged in developing and emerging markets
opens up enormous possibilities for banks and newly emerged financial-technology firms …

The rise of the platform economy into statelike dominance over the lives of entrepreneurs,
users, and workers. The early Internet was a lawless place, populated by scam artists who …

Consumer feedback platforms offer consumers tools to provide feedback on their market and
consumption experiences. Beyond broad prior characterizations, little is known about the …

The long-term viability of virtual communities depends critically on contribution behavior by
their members. We deepen and extend prior research by conceptualizing contributions to …

The fourth industrial revolution is making possible augmented reality (AR), which has the
potential, among other things, to alter profoundly the ways in which individuals purchase …

Strong signals exist for a permanent restructuring of retailḍing, where traditional physical
retailers may not fully recover. Such transformation will have vast implications for …

This paper investigates one type of electronic word-of-mouth (eWOM), the online consumer
review. The study considers two components of review structure: the type and the number of …

Supply chain integration (SCI) has received increasing attention from scholars and
practitioners in recent years. However, our knowledge of what influences SCI is still very …