Abstract Conversational Agents (CAs) are widely spread in a variety of domains, such as
health and customer service. There is a recent trend of increasing publications and …

Artificial Intelligence (AI) technologies have been progressing constantly and being more
visible in different aspects of our lives. One recent phenomenon is ChatGPT, a chatbot with a …

The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …

As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global
attention for its advanced AI-based text generation capabilities. However, the issue of …

Pedagogical conversational agents (PCAs) are an innovative way to help learners improve
their academic performance via intelligent dialog systems. However, PCAs have not yet …

AI chatbots have recently fuelled debate regarding education practices in higher education
institutions worldwide. Focusing on Generative AI and ChatGPT in particular, our study …

Advising systems automate aspects of academic advising. Traditionally, advising systems
focused on specialized tasks such as course selection. Recently, chatbot-based advising …

Many organizations are pursuing the implementation of chatbots to enable automation of
service processes. However, previous research has highlighted the existence of practical …

Released in November of 2022 as a public and free research preview, ChatGPT rapidly
brought OpenAI's work with autoregressive large language modeling based on Generative …

Abstract Service robots have become an efficient service option in retail, hospitality, and
tourism settings. However, customers tend to be dissatisfied with robot-provided services …