Abstract Service Level Agreement (SLA) is a contract between a service provider and
different levels of users in the organization. SLA lays out the metrics by which a service is …

As Malaysia is focusing on building a knowledge-based economy and becoming more
dependent on IT in the information age, the need to ensure business continuity in the event …

Abstract Information Technology hardware support services (ITHS) is one of the most
important services for every organization that has an IT department or uses IT technical …

Recognizing the importance of ICT, e-Government initiatives are rising through public
organizations and public administration all over the world. Malaysia as a developing country …

Information Technology hardware services are one of the crucial services to the organization
that has an Information Technology department or using Information Technology technical …

İş sürekliliği planlaması, işletmelerin herhangi bir felaket veya iş kesintisi anında sahip
olduğu varlıkları korumasını amaçlayan ve kabul edilebilir bir seviyede hizmet vermeye …