Digital technology is the representation of information in bits. This technology has reduced
the cost of storage, computation, and transmission of data. Research on digital economics …

On-line platforms foster the communication capabilities of the Internet to develop large-scale
influence networks in which the quality of the interactions can be evaluated based on trust …

We perform a comprehensive measurement analysis of Silk Road, an anonymous,
international online marketplace that operates as a Tor hidden service and uses Bitcoin as …

We contribute to research on the management of social perceptions by considering the
relative effectiveness of a firm's technical and ceremonial actions in managing media …

Prior research shows that positive online reviews are less valued than negative reviews. The
authors argue that this is due to differences in causal attributions for positive versus negative …

An important part of our information-gathering behavior has always been to find out what
other people think. With the growing availability and popularity of opinion-rich resources …

Delete looks at the surprising phenomenon of perfect remembering in the digital age, and
reveals why we must reintroduce our capacity to forget. Digital technology empowers us as …

Online feedback mechanisms harness the bidirectional communication capabilities of the
Internet to engineer large-scale, word-of-mouth networks. Best known so far as a technology …

We study the online market for peer-to-peer (P2P) lending, in which individuals bid on
unsecured microloans sought by other individual borrowers. Using a large sample of …

This research documents how negative reviews, when perceived as unfair, can activate
feelings of empathy toward firms that have been wronged. Six studies and four supplemental …