Background Patient complaints have been identified as a valuable resource for monitoring
and improving patient safety. This article critically reviews the literature on patient …

A review of all medication incidents reported to the National Reporting and Learning System
(NRLS) in England in Wales between 1 January 2005 and 31 December 2010 was …

Background Understanding the patient safety literature has been compromised by the
inconsistent use of language. Objectives To identify key concepts of relevance to the …

Objectives To define a set of indicators that could be used to improve quality in intensive
care medicine. Methodology An European Society of Intensive Care Medicine Task Force on …

This report was prepared for WHO Patient Safety's Methods and Measures for Patient Safety
Working Group. It provides a basic description of major topic areas relating to human factors …

Patient safety is a global challenge that requires knowledge and skills in multiple areas,
including human factors and systems engineering. In this chapter, numerous conceptual …

It is estimated that more than 1.2 million people die worldwide as a result of road traffic
crashes and some 50 million are injured per annum. At present some Western countries' …

Background Heatwaves form a serious public health threat, especially for vulnerable groups.
Interventions such as active outreach programs, exposure reduction measures and …

The use of Human Factors and Ergonomics (HFE) tools, methods, concepts and theories
has been advocated by many experts and organizations to improve patient safety. To …

Poor patient–provider communication in hospital continues to be cited as a possible causal
factor in preventable adverse events for patients with severe communication disabilities. Yet …