Consumers' resistance to digital innovations: A systematic review and framework development

S Talwar, M Talwar, P Kaur… - Australasian Marketing …, 2020 - journals.sagepub.com
Consumer resistance is one of the major causes of failure of any innovation. Despite rising
academic interest, the non-adoption of digital innovation or consumer resistance has …

Advances in consumer innovation resistance research: A review and research agenda

D Huang, X Jin, A Coghlan - Technological Forecasting and Social Change, 2021 - Elsevier
Innovation resistance is an emerging area of research in marketing. This study delineates
the state of the art in consumer innovation resistance literature and advances theoretical …

[HTML][HTML] What drives brand love for natural products? The moderating role of household size

S Kumar, A Dhir, S Talwar, D Chakraborty… - Journal of Retailing and …, 2021 - Elsevier
Natural products, including food, cosmetics, and other fast-moving consumer goods, are
becoming increasingly popular, and their health-related benefits are widely recognized …

Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach

S Shi, Y Wang, X Chen, Q Zhang - International Journal of Information …, 2020 - Elsevier
Advances in information and communication technologies (ICT) have led to the revolution in
retail industry through integrating multiple available channels to enhance seamless …

Predicting mobile wallet resistance: A two-staged structural equation modeling-artificial neural network approach

LY Leong, TS Hew, KB Ooi, J Wei - International Journal of Information …, 2020 - Elsevier
The advancement in mobile technology has enabled the application of the mobile wallet or
m-wallet as an innovative payment method to substitute the traditional functions of the …

The perils of hotel technology: The robot usage resistance model

S Fu, X Zheng, IKA Wong - International Journal of Hospitality Management, 2022 - Elsevier
The COVID-19 outbreak has accelerated the development of service robots. However,
service robots in some hotels have been put aside despite successful adoption. This study …

Explaining citizens' resistance to use digital contact tracing apps: A mixed-methods study

AV Prakash, S Das - International Journal of Information Management, 2022 - Elsevier
Governments worldwide are using digital contact tracing (DCT) apps as a critical element in
their COVID-19 pandemic lockdown exit strategy. Despite substantial investment in research …

Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis

JJ Hew, VH Lee, LY Leong - Journal of Retailing and Consumer Services, 2023 - Elsevier
Since its inception, mobile commerce (m-commerce) has introduced many disruptive
changes to the business world via various types of m-commerce applications, which refer to …

Fitness Apps's purchase behaviour: Amalgamation of Stimulus-Organism-Behaviour-Consequence framework (S–O–B–C) and the innovation resistance theory (IRT)

D Chakraborty, HB Singu, S Patre - Journal of Retailing and Consumer …, 2022 - Elsevier
With the rise in popularity and use of fitness apps, more research is needed to learn more
about how people use the apps so that they keep using them. Stimulus-Organism-Behaviour …

How to measure the status quo bias? A review of current literature

ME Godefroid, R Plattfaut, B Niehaves - Management Review Quarterly, 2023 - Springer
Abstract The Status Quo Bias (SQB) describes an individual's preference to avoid changes
and maintain the current situation. In today's world, technological advances require nearly …