Attaining superior service quality is a primary concern for all service providers, since they
face a constant demand for providing high-quality customer-oriented services. It becomes …

Purpose This study aims to propose a framework for identifying and measuring the gaps
between evaluation and goal setting in service supply chain (SSC) processes towards …

This study seeks to identify a set of key indicators along with weightings for tourist attractions
in Taiwan, and develop a quality management self-evaluation mechanism for tourism …

The tourism industry has recently become one of the most important components of
developing economies and a main contributor toward their growth. As a multidimensional …

One out of four people in the world is a Moslem, and Indonesia ranks first on the biggest
Moslem population in the world. Hundreds of thousands of people go to Makkah each year …

The Indian healthcare industry has been growing at a tremendous pace and contributing a
great deal towards the employment and revenue generation for the country. Recently …

Priority areas of intervention for the improvement of urban bus services were investigated
and identified in the city of Kolkata, India. A paper-based survey was conducted to collect …

Purpose Previous students' housing studies have neglected the need to study all-inclusive
student housing and quality of services delivery among students with disability. This study …

Müşterilerle üretim, işletmelere yeni fikirlerle iş yapma olanağı sunarken, müşterilerin özel
isteklerinin karşılanmasını sağlamaktadır. Bu durum, gerek işletmelerin sunduğu hizmet …

The purpose of this study was to establish a new methodology for customer satisfaction
analysis by using Taguchi Signal-to-Noise Ratio to assess service quality performance to …