[PDF][PDF] Service quality and Servqual model: A reappraisal

B Kar - Amity Journal of Operations Management, 2016 - researchgate.net
Abstract Service sector has become the center stage of economy, with higher percentage of
contribution to gross domestic product. Demand for services has increased due to multiple …

[PDF][PDF] Reliability and performance of SEVQUAL survey in evaluating quality of medical education services

M Bahadori, SM Mousavi, J Sadeghifar… - International Journal of …, 2013 - researchgate.net
Abstract Background and Objectives: Considering the importance of medical education
quality in achieving a healthy community, there is a need for the development of valid and …

The effects of service quality determinants on social networking site-based commerce: the Malaysian customers' perspective

S Sura, J Ahn - Total Quality Management & Business Excellence, 2019 - Taylor & Francis
Although the information systems success model has been used widely in measuring the
success of e-commerce, limited studies have been conducted focusing on identifying service …

[HTML][HTML] Shadow of diabetes over cardiovascular disease: comparative quantification of population-attributable all-cause and cardiovascular mortality

M Bozorgmanesh, F Hadaegh… - Cardiovascular …, 2012 - Springer
Background We contrasted impacts on all-cause and cardiovascular disease (CVD)
mortality of diabetes vs. CVD. Methods Among participants the Tehran lipid and glucose …

User satisfaction with portals: testing for factorial validity and invariance across age groups

M Heo - Online Information Review, 2013 - emerald.com
Purpose–The goals of this study are to evaluate the factorial validity of a measurement
model of cultural heritage portals and to test the model's invariance as it relates to user …

[PDF][PDF] Development of a scale to measure e-tourism service quality in Kerala

SR Babu, S Subramoniam - Journal of Information Technology …, 2015 - researchgate.net
Today, internet and social media play a very important role in daily lives of modern man.
This has appeared to hold a top priority in every sector. Tourism is one such sector which …

Influence of purchase process, responsiveness, delivery, and security on Internet shopping intention

BW Han, T Atik - Asia-Pacific Journal of Business & Commerce, 2022 - dbpia.co.kr
This paper investigates the effect of e-service quality on online customers who actively
participate in Internet shopping. Data were collected from 220 respondents and Pearson …

[HTML][HTML] Assessing user needs of Web portals: a measurement model

M Heo - 2013 - informationr.net
Introduction. The goal of this study is to examine the potential of a measurement model that
assesses user needs within cultural heritage portals. Method. A conceptual model was …

[PDF][PDF] SNS 에기반을둔전자상거래의서비스품질에영향을미치는요인에대한연구

최정운, 이욱 - 한국산학기술학회논문지, 2020 - kais99.org
요약 현재 한국의 전자상거래 시장은 급성장 중이고 특히 온라인 상거래에서는 SNS 를 통한
거래가 지속적으로 증가하는 추세입니다. 본 연구는 정보시스템 성공 모델을 적용하고 이를 …

[PDF][PDF] ITIL usage, and use of ITIL recommended practices and the IT outsourcing relationship quality

MA Alojail - Computer Information Systems, King Faisal University, 2013 - researchgate.net
This research examines how outsourced IT arrangements are influenced by ITIL processes
that are recommended as being important for the success of outsourcing. The research …