In this modern era, the need for people to conduct financial transactions remotely has
become very common. Recognizing this phenomenon, banks in Indonesia, including BCA …

In order to enhance market share and competitiveness, large banks are increasingly
focusing on promoting marketing strategies. However, the traditional bank marketing …

The COVID-19 pandemic has seriously compromised conventional Face-to-Face (F2F)
instruction, and institutions of higher learning are increasingly open to adopting digital …

During the rise of Covid-19 pandemic, airline industry has been impacted negatively. In
Indonesia, international passengers' number has been drastically reduced as the impact of …

Feed companies need a strategy to retain their customers, gain loyalty, and maintain profits.
One of the strategies that the company can implement is to pay attention to relationship …

Ineffective strategies to attract and retain small to medium enterprises (SMEs) can
significantly affect business revenue. Financial institution leaders in Trinidad and Tobago …

The purpose of this research is to model the experience of customers of Iran
Telecommunications Company from commercial sales in line with their sustainability …

In the competitive domain of fast-moving consumer goods (FMCG), retaining customers is
essential for the overall organisational performance of an FMCG company. This research …

Because consumer complaints affect customer happiness, they provide a problem to the
retail industry. As a result, failing to meet a customer satisfaction standard suggests that the …

The imperative basis for profitability and increased market share for the businesses is the
customer loyalty. To improve customer loyalty, the firms have to establish lasting relationship …