Purpose In today's global and highly competitive climate among universities, educational
developers and instructors have focused more on trying to make the student experience …

The research and innovation activities at higher education institutions (HEIs) are considered
essential in driving forward sustainability in order to facilitate future decision-making …

Despite the growth in the number of digital services in higher education, a comprehensive
success model is still lacking. DeLone and McLean's information system success model …

Considering the advantages offered to learning procedure by concept mapping, it is of great
use to combine them with those of collaborative learning. Collaborative concept mapping, as …

This chapter proposes an inward look at Service-Dominant Logic (SDL), exploring the latent
theoretical constructs underlying the paradigm. It also takes an outward look at Service …

Digital transformation in higher education leads to new digital services for stakeholders,
particularly students. The importance of service quality and quality assurance is particularly …

Este proyecto de investigación contribuye a la comprensión de la sostenibilidad y la calidad
de servicio en la universidad, materializado en el logro del objetivo general de esta tesis …

À medida que a concorrência aumenta, é essencial que os prestadores de ensino superior
(ES) tentem desenvolver e oferecer experiências de serviço de alta qualidade. O valor no …

Finland, the country from which our sample was selected, is one of the Nordic countries with
14 universities that conduct scientific research and provide undergraduate and postgraduate …

Este artigo é fruto de uma pesquisa empírica realizada com o intuito de analisar os fatores
que contribuem para a identidade da marca de Organização Pública de Ensino (OPE) no …