The complexity of delivering public services under dynamically changing operating
conditions causes uncertainty in those processes. Economic and social crises, pandemics …

Abstract Service supply chain management is a complex process because of its intangibility,
high diversity of services, trustless settings, and uncertain conditions. However, the …

Abstract Supply Chain Performance (SCP) is a critical issue in most industries.
Organizations expect to enhance their SCP because it allows better competitiveness …

Evaluating the performance of supply chains (SC) is a critical activity to enhance the
outcomes of operations along the SC tiers. In order to support this evaluation process …

This paper aims to identify the main performance measurement systems (PMSs)
documented in the literature and assess their ability to overcome/mitigate a set of 19 specific …

The performance of supply chains significantly impacts the success of businesses. In
addressing this critical aspect, this article presents a methodology for analyzing and …

Purpose In the supply chain performance measurement (SCPM) there seems to be no
consensus about measures for performance evaluation and suitable criteria from resilience …

Existing performance-measurement systems in the supply-chain literature have been
designed for specific supply chains. Without a business-appropriate performance …

Purpose As we move up in the supply chain (SC) from retailer to supplier, amplification in
the fluctuation of order increased. To minimize this amplification, understanding of key …

The present work has been carried out to develop a performance evaluation framework of
distribution network design in public health with specific reference to essential medicines …