This paper presents a literature review of quality function deployment (QFD) based on a
reference bank of about 650 QFD publications established through searching various …

This paper presents a review, analysis, classification and codification of the literature on
quality function deployment (QFD) produced between 2002 and 2006. The publications …

The practice of innovation management is developing fast. As new concepts emerge,
exploratory studies are needed and case study research is often appropriate. To investigate …

Many companies allocate significant resources to implementing lean on the manufacturing
shop floor, but fewer resources to implementing lean in the product development processes …

Sustainability and social media use in open innovation play important roles in a firm's new
product development (NPD) process. This research examines, in conjunction, the roles of …

The voice of the customer plays an important role in product competition. Traditional
methods in the area have largely focused on market research and questionnaire surveys to …

As managers and academics increasingly raise issues about the real value of CRM, the
authors question its direct and unconditional performance effect. The study advances …

Modern economies depend on innovation in services for their future growth. Service
innovation increasingly depends on information technology and digitization of information …

Purpose–The purpose of the paper is to create an increased understanding of new product
development processes concerning customer involvement. A relationship marketing …

This study of Japanese New Product Development (NPD) projects explores the fuzzy front
end of innovation. The goal of the paper is twofold: First, we analyse the impact of the fuzzy …