The circular economy (CE) has emerged as a sustainable alternative to the linear model of
production and consumption of products and services. Consumers are key actors in the …

Purpose–The main objective of this paper is to critically appraise various service quality
models and identify issues for future research based on the critical analysis of literature …

The objective of this study is to determine the effects of service quality, perceived value and
customer satisfaction on behavioral intention. The study also introduces a new integrated …

Purpose This paper aims to examine the effect of service quality dimensions and customer
satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and …

The basic objective of this study is to analyse the direct and indirect impacts of
standardization and customization on customer satisfaction and loyalty through service …

This study examined the attitudes of employees working in Indian hotels catering to tourists.
It analyzed their perception of training opportunities and the impact of such training on the …

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer
Satisfaction, this is the definitive text on the meaning, causes, and consequences of …

The main objective of this study is to find the interrelationships between service quality
attributes, customer satisfaction and customer loyalty in the retail banking sector in …

Through qualitative and empirical research, the authors find that the service quality construct
conforms to the structure of a third-order factor model that ties service quality perceptions to …

Purpose The purpose of this paper is to examine the relationship between tourism service
quality and destination loyalty through investigating the mediation effect of destination image …