The objectives of this study is to analyze information quality, customer relationship
management on product quality, responsiveness, competitive advantage. This research type …

Empirical studies that have investigated the association between strategic planning and
competitive advantage have presented mixed results with some studies indicating that …

Fixed telecommunications services, such as internet, telephony, and TV, are still important in
many emerging countries. In Colombian telecommunications companies are few and the …

Recently private insurance companies are facing high competition in the present market.
This study aims at analysing the impact of service quality on the sustainable competitive …

The general objective of this study was to investigate the strategic management
determinants of value addition in the sea food processing sub chain in Kenya with specific …

Purpose: This paper aims to provide an understanding of how to create and capture values
for customers and then strengthen their loyalty to the financial services provided. Customer …

This research attempts to assess customer and employee satisfaction as well as productivity
in service quality. In doing so, a commercial bank, was used as a case study aimed at …

In this research endeavour, we investigate the empirical impact of service quality
dimensions on satisfaction in Cameroon mobile phone companies. Structural Equation …

Abstract Berdasarkan dengan perhitungan Digital Marketing dengan nilai koefisien sebesar
0,266 dengan taraf signifikan 0,000< 0, 05. Dapat dikatakan, bahwa terdapat pengaruh …

Studies have shown that in service organizations, quality can have a growth in customer
satisfaction as its consequence, and when it regards the banking services, factors are …