Recent challenges induced by the global pandemic COVID-19 have highlighted the critical
importance of coping with a sudden surge in demand for front line healthcare services …

This research considers the design of an appointment system (AS) for sequentially
scheduling patients in the presence of stochastic factors (no-show and service time …

We study the problem of appointment scheduling for outpatient clinics with stochastic patient
re-entrance. It is motivated by the scheduling problem for Mohs Micrographic Surgery, which …

Appointment scheduling (AS) plays a crucial role in outpatient clinic management.
Traditional methods involve patient grouping using pre-defined rules and scheduling based …

Scheduling medical appointments plays a fundamental role in managing patient flow and
ensuring high-quality care. However, no-shows can significantly disrupt this process and …

The efficiency of outpatient care deeply affects patient services in all downstream
departments within a hospital. West China Hospital (WCH) is the largest public hospital in …

Mitigating the adverse effects of uncertainty in appointment systems, arising from
heterogeneous patient needs and preferences, is critical to the effective use of scarce …

Appointment overbooking has been commonly adopted for the mitigation of the adverse
consequences of patient no-shows, such as reduced resource utilization and revenue …

Smart ports are adopting Industry 4.0 concepts and technologies so that more efficient and
resilient operations emerge. Real-time data acquired from smart technologies can be …

We consider an appointment scheduling problem in multi-stage sequential service systems,
in which the decision maker has to determine an appointment time for each customer in the …