How to retain customers: Understanding the role of trust in live streaming commerce with a socio-technical perspective
M Zhang, Y Liu, Y Wang, L Zhao - Computers in Human Behavior, 2022 - Elsevier
Live streaming commerce has been the mainstream of e-commerce in recent years.
Although live streaming research has gained interest, a holistic model explaining why …
Although live streaming research has gained interest, a holistic model explaining why …
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention
Given the rise in influencer marketing on social media, this paper explores how homophily
between influencers and their audiences affects customer value co-creation behaviour …
between influencers and their audiences affects customer value co-creation behaviour …
Unreal influence: Leveraging AI in influencer marketing
Unreal influence: leveraging AI in influencer marketing | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Unreal influence …
Case studies Expert Briefings Open Access Publish with us Advanced search Unreal influence …
See now, act now: How to interact with customers to enhance social commerce engagement?
J Xue, X Liang, T Xie, H Wang - Information & Management, 2020 - Elsevier
Although live social commerce apps have emerged as a marketing channel recently, live
social commerce, as a relatively new phenomenon, has attracted little attention. The authors …
social commerce, as a relatively new phenomenon, has attracted little attention. The authors …
How do product recommendations affect impulse buying? An empirical study on WeChat social commerce
Social commerce is creating increasing opportunities for consumers to access product
recommendations. Evidence from practical and academic literature shows that product …
recommendations. Evidence from practical and academic literature shows that product …
The impact of live video streaming on online purchase intention
M Zhang, F Qin, GA Wang, C Luo - The Service industries journal, 2020 - Taylor & Francis
ABSTRACT E-retailers are embracing new digital marketing strategies to provide more
authentic information to their customers. This research examines the impact of live video …
authentic information to their customers. This research examines the impact of live video …
How to use live streaming to improve consumer purchase intentions: evidence from China
L Ma, S Gao, X Zhang - Sustainability, 2022 - mdpi.com
As a new business model, live-streaming commerce has great commercial value. This study
used the stimulus–organism–response framework to explore the psychological mechanisms …
used the stimulus–organism–response framework to explore the psychological mechanisms …
Investigating consumers' online social shopping intention: An information processing perspective
Online social media is transforming the way customers communicate and exchange product
information with others. Consumers increasingly rely on the opinions and recommendations …
information with others. Consumers increasingly rely on the opinions and recommendations …
Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers' past experience and future confidence with the retailer
MK Javed, M Wu - Journal of Retailing and Consumer Services, 2020 - Elsevier
This study empirically examines the influence of after delivery services on customer
perception of satisfaction, trust, and repurchase intention. Data from 262 survey …
perception of satisfaction, trust, and repurchase intention. Data from 262 survey …
Recommendation content matters! Exploring the impact of the recommendation content on consumer decisions from the means-end chain perspective
T Yang, F Yang, J Men - International Journal of Information Management, 2023 - Elsevier
Consumers increasingly rely on social media to obtain product information. The vlog, a new
kind of social medium, has been adopted by sellers to connect with consumers. Through this …
kind of social medium, has been adopted by sellers to connect with consumers. Through this …