How to retain customers: Understanding the role of trust in live streaming commerce with a socio-technical perspective

M Zhang, Y Liu, Y Wang, L Zhao - Computers in Human Behavior, 2022 - Elsevier
Live streaming commerce has been the mainstream of e-commerce in recent years.
Although live streaming research has gained interest, a holistic model explaining why …

Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention

Y Bu, J Parkinson, P Thaichon - Journal of Retailing and Consumer …, 2022 - Elsevier
Given the rise in influencer marketing on social media, this paper explores how homophily
between influencers and their audiences affects customer value co-creation behaviour …

Unreal influence: Leveraging AI in influencer marketing

S Sands, CL Campbell, K Plangger… - European Journal of …, 2022 - emerald.com
Unreal influence: leveraging AI in influencer marketing | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Unreal influence …

See now, act now: How to interact with customers to enhance social commerce engagement?

J Xue, X Liang, T Xie, H Wang - Information & Management, 2020 - Elsevier
Although live social commerce apps have emerged as a marketing channel recently, live
social commerce, as a relatively new phenomenon, has attracted little attention. The authors …

How do product recommendations affect impulse buying? An empirical study on WeChat social commerce

Y Chen, Y Lu, B Wang, Z Pan - Information & Management, 2019 - Elsevier
Social commerce is creating increasing opportunities for consumers to access product
recommendations. Evidence from practical and academic literature shows that product …

The impact of live video streaming on online purchase intention

M Zhang, F Qin, GA Wang, C Luo - The Service industries journal, 2020 - Taylor & Francis
ABSTRACT E-retailers are embracing new digital marketing strategies to provide more
authentic information to their customers. This research examines the impact of live video …

How to use live streaming to improve consumer purchase intentions: evidence from China

L Ma, S Gao, X Zhang - Sustainability, 2022 - mdpi.com
As a new business model, live-streaming commerce has great commercial value. This study
used the stimulus–organism–response framework to explore the psychological mechanisms …

Investigating consumers' online social shopping intention: An information processing perspective

JR Fu, IW Lu, JHF Chen, CK Farn - International Journal of Information …, 2020 - Elsevier
Online social media is transforming the way customers communicate and exchange product
information with others. Consumers increasingly rely on the opinions and recommendations …

Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers' past experience and future confidence with the retailer

MK Javed, M Wu - Journal of Retailing and Consumer Services, 2020 - Elsevier
This study empirically examines the influence of after delivery services on customer
perception of satisfaction, trust, and repurchase intention. Data from 262 survey …

Recommendation content matters! Exploring the impact of the recommendation content on consumer decisions from the means-end chain perspective

T Yang, F Yang, J Men - International Journal of Information Management, 2023 - Elsevier
Consumers increasingly rely on social media to obtain product information. The vlog, a new
kind of social medium, has been adopted by sellers to connect with consumers. Through this …