Purpose Chatbots are increasingly prevalent in the service frontline. Due to advancements
in artificial intelligence, chatbots are often indistinguishable from humans. Regarding the …

Companies are increasingly using chatbots to provide customer service. Despite this trend,
little in-depth research has been conducted on user experience and user motivation for this …

Artificial Intelligence (AI) technology in the educational context, particularly chatbotics, has
made significant changes in learning English. This mixed-methods study is intended to …

Chatbots are predicted to play a key role in customer service. Users' trust in such chatbots is
critical for their uptake. However, there is a lack of knowledge concerning users' trust in …

Purpose Software developers extensively use stack overflow (SO) for knowledge sharing on
software development. Thus, software engineering researchers have started mining the …

Advances in artificial intelligence strengthen chatbots' ability to resemble human
conversational agents. For some application areas, it may be tempting not to be transparent …

Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for
one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can …

Bots are used to support different software development activities, from automating repetitive
tasks to bridging knowledge and communication gaps in software teams. We anticipate the …

Chatbots and conversational assistants are becoming increasingly popular. However, for
information seeking scenarios, these systems still have very limited conversational abilities …

Program repair research has made tremendous progress over the last few years, and
software development bots are now being invented to help developers gain productivity. In …