In the last few years there has been a fast growing up of the use of Chatbots in various fields,
such as Health Care, Marketing, Educational, Supporting Systems, Cultural Heritage …

Cultural heritage is an important resource that allows us to know and promote a territory. In
this respect, it is important to experiment with the enhancement of cultural heritage by …

Chatbots are currently used in various online applications, most of the case for shopping or
as a personal assistant. These chatbots offer a range of potential benefits, including …

The cultural heritage is one of the most important resources of the territory. It represents one
of the scenarios where new technologies can provide more interesting contributions. In …

The study proposes a holistic approach to consumer service systems and “collective
intelligence” by investigating the Collective Knowledge Systems (CKSs) and the Social …

Within what is called the Fourth Industrial Revolution, one of the problems that companies
encounter frequently, in order to ensure themselves and their products and services over …

We present our results on the adoption of a set-theoretic framework for granular computing
to situation awareness. The proposed framework guarantees a high degree of flexibility in …

Chatbots are currently used in various online applications; often for shopping or as a
personal assistant. These chatbots offer a range of potential benefits, including …

Real time adaptation of marketing strategies and actions in smart commerce environments,
such as shops and malls, is an open challenge with a tremendous impact for the survival of …

Finding the information and making it available today is a very complex challenge. On the
one hand, the large amount of available data requires a great ability to manage information; …