Purpose The intense competition among restaurant brands made it difficult to retain and
engage customers. Service innovation can play a vital role to serve this purpose, however …

In the past few years there has been a remarkable surge in demand for robot service
restaurants. However, as both the technology and the concept of such restaurants are …

Purpose Based on the computers as social actors (CASA) theory, this study aims to explore
the impact of three characteristics of virtual influencers (conversational tone, autonomy and …

Purpose This study aims to apply the service robot acceptance model (sRAM) to examine
how attitude toward human–robot interaction (HRI) and engagement influence consumer …

The study investigates the drivers of intention to continue using chatbots. Data were
collected from 476 users and analyzed using the partial least squares (PLS), fuzzy-set …

Purpose When encountering novel technology, customers often use the term “cool” to
express their thoughts; therefore, coolness has become crucial for launching service robots …

Coffee is a famous Indonesia's export commodity since the Dutch colonial era. The spread of
coffee culture throughout the world was divided into waves, first, second and third. The …

This study investigates the impact of green lodging service quality (GLSERV) on consumers'
intentions to revisit green hotels based on the theory of planned behavior (TPB) in the …

Self-service technologies (SSTs) have been increasingly adopted in service industries due
to constant technology advancements and the prevalence of smart devices. In contrast to the …

Customer satisfaction is one of the major concern today. Covid-19 epidemic has accelerated
the use of robot servers in the hospitality sector in Malaysia grows increasingly as customers …