Power and Politeness in the Workplace has become established as a seminal text for
courses in language and professional communication. Co-authored by bestselling author …

INTRODUCTION: The work activities of an Intensive Care Unit (ICU) nurse is frequently
dynamic and variable. The activities are not necessarily linear actions that occur in a …

Objective Patient education is an important part of nurses' roles; however the inconsistent
quality of communication skills, including those of registered nurses (RNs) from culturally …

Achieving English language proficiency, while key to successful adaptation to a new country
for internationally educated nurses (IENs), has presented more difficulties for them and for …

Good rapport underpins effective patient care; however, communication barriers can
undermine the building of rapport and the development of a therapeutic relationship …

Background: The presence of newly graduated nurses (NGNs) in clinical settings increases
the rates of clinical errors and patient injury. In addition, the turnover rate for NGN staffs is …

This book studies communication in institutional eldercare. It is based on audio-recorded
interactions between residents and staff in a Japanese care facility. The focus is on the …

At the authors' university, interpreting pedagogies reflect the situated-learning theories
proposed by Lave and Wenger (1991) and others especially in specialized areas such as …

Background Failure of nurses to recognize, acknowledge, and/or explore patient
cues/concerns may result in patients' unrecognized psychosocial and information needs that …

Background While patient education has long been an important part of nurses' roles in
patient care, research has found difficulties with providing patient education. Sound subject …