Real-time speech feed to agent greeting
G Carty, T Moran - US Patent 10,389,879, 2019 - Google Patents
A process for updating a second agent about a call in a contact center comprises receiving a
call at the contact center and connecting the call to a device associated with a first agent of …
call at the contact center and connecting the call to a device associated with a first agent of …
Systems and methods for speech analytics and phrase spotting using phoneme sequences
VC Matula, S Shaffer - US Patent 11,289,077, 2022 - Google Patents
2017-01-27 Assigned to CITIBANK, NA, AS ADMINISTRATIVE AGENT reassignment
CITIBANK, NA, AS ADMINISTRATIVE AGENT SECURITY INTEREST (SEE DOCUMENT …
CITIBANK, NA, AS ADMINISTRATIVE AGENT SECURITY INTEREST (SEE DOCUMENT …
Conference searching and playback of search results
RJ Cartwright, S Huang - US Patent 10,516,782, 2019 - Google Patents
a typical teleconference recording is a single monophonic stream containing a mix of all
parties onto a recording medium. This is often implemented by connecting a “dummy” client …
parties onto a recording medium. This is often implemented by connecting a “dummy” client …
Automatic censoring of objectionable song lyrics in audio
EP Nichols - US Patent 10,141,010, 2018 - Google Patents
Embodiments relate to censoring audio data. A censoring system receives audio data
including a song tag and amplitude data as a function of time. The amplitude data …
including a song tag and amplitude data as a function of time. The amplitude data …
Techniques for data matching in a contact center system
Z Chishti - US Patent 11,399,096, 2022 - Google Patents
Techniques for data matching in a contact center system are disclosed. In one particular
embodiment, the techniques may be realized as a method for data matching in a contact …
embodiment, the techniques may be realized as a method for data matching in a contact …
Real-time speech feed to agent greeting
G Carty, T Moran - US Patent 10,659,607, 2020 - Google Patents
A process for updating a second agent about a call in a contact center comprises receiving a
call at the contact center and connecting the call to a device associated with a first agent of …
call at the contact center and connecting the call to a device associated with a first agent of …
Table calculations for visual analytics using concise level of detail semantics
AE Jou, BM Lyons, JM Booth - US Patent 11,704,319, 2023 - Google Patents
A computing device receives user selection of a data source. The computing device receives
a user input to specify a level of detail (LOD) expression, which includes a first keyword, a …
a user input to specify a level of detail (LOD) expression, which includes a first keyword, a …
Responding to queries with voice recordings
S Subramanian, B DeLoache, L Clark… - US Patent …, 2024 - Google Patents
Implementations are provided for providing responsive audio recordings to user queries that
are prerecorded by human beings, rather than generated automatically using speech …
are prerecorded by human beings, rather than generated automatically using speech …
Techniques for data matching in a contact center system
Z Chishti - US Patent 12,022,029, 2024 - Google Patents
Techniques for data matching in a contact center system are disclosed. In one particular
embodiment, the techniques may be realized as a method for data matching in a contact …
embodiment, the techniques may be realized as a method for data matching in a contact …
Complaint prioritization using deep learning model
A Kumar, DEB Dipanjan, A Agarwal - US Patent 11,954,443, 2024 - Google Patents
Techniques are described for performing complaint prioritization using one or more machine
learning models for customer communications. For example, a computing system includes a …
learning models for customer communications. For example, a computing system includes a …