Manufacturing firms are increasingly seeking to capture the potential of digitalization by
transforming towards digital servitization. Yet, most manufacturers struggle to realize the …

Digital twin (DT) is an emerging concept that is gaining attention in various industries. It
refers to the ability to clone a physical object (PO) into a software counterpart. The …

This study draws on an extensive survey and interview data collected during the COVID-19
pandemic. The respondents were executives of industrials firms whose factories …

Servitization and digitalization are two business model innovations that have affected
product companies. From the convergence of these two trends, digital servitization emerged …

Technologies like the Internet of Things (IoT) are offering new opportunities and posing
serious challenges to firms, forcing them to create entirely new business models, migrating …

This paper addresses how servitization is facilitated by the adoption of digital technologies
and presents a review of the literature on this subject. The paper aims to characterise the …

Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …

The present study extends the discussion on product manufacturers' digital servitization
toward smart solutions by outlining and reviewing the existing literature on digital …

Digitalization is viewed as a source of future competitiveness due to its potential for
unlocking new value-creation and revenue-generation opportunities. To profit from …

Harnessing digital technology is of increasing concern as product firms organize for service-
led growth. Adopting a service ecosystem perspective, we analyze interfirm and intrafirm …