The increasing strategic importance of environmental, social and ethical issues as well as
related performance measures has spurred interest in corporate sustainability performance …

After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable
interest from both scholars and practitioners. This is evidenced by the increasing number of …

Performance measurement and management (PMM) is a management and research
paradox. On one hand, it provides management with many critical, useful, and needed …

Abstract Robert Kaplan and David Norton introduced the Balanced Scorecard in their 1992
Harvard Business Review article. 2012 marks 20 years since that article. This anniversary …

The main purpose of this paper is to develop a conceptual framework for understanding the
literature on the consequences of contemporary performance measurement (CPM) systems …

Different design choices in the controls used to manage performance often lead to a range
of unintended consequences, which have profound effects on individuals and organizations …

There is considerable interest in the role of strategic performance measurement systems
(SPMS), such as balanced scorecards, in assisting managers develop competitive …

Performance measurement (PM) systems have been popularized over the last 20 years and
the operations management literature is replete with discussion of metrics and measurement …

Purpose–The purpose of this paper is to develop a deeper understanding of the role of the
balanced scorecard in strategy implementation. Design/methodology/approach–This paper …

This paper builds on principles and techniques developed in measurement science, as
currently understood in physical sciences and engineering, to improve the theory and …