High employee turnover has been a concern of the hotel practitioners and academics.
Previous research more focused on reducing employee turnover by improving economic …

Tourism loyalty is a key topic that has been covered in literature mainly from a very
homogenous perspective. This study analyses horizontal loyalty (consumer's loyalty divided …

This extensive literature review highlights the state of the art regarding the relationship
between customer satisfaction and loyalty, both attitudinal and behavioral. In particular, it …

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer
Satisfaction, this is the definitive text on the meaning, causes, and consequences of …

With many destinations relying on repeat business, intention to revisit has become an
important research topic. As revisit intention changes over time, this paper proposes the use …

Although electronic commerce (EC) has created new opportunities for businesses as well as
consumers, questions about consumer attitudes toward Business-to-Consumer (B2C) e …

The authors investigate how reward schemes of a loyalty program influence perceived value
of the program and how value perception of the loyalty program affects customer loyalty. The …

Destination revisit intention has been viewed as an important research topic both in
academia and the tourism industry. It is important to observe tourists' revisit intentions from a …

With keen competition in the online game industry, game developers and publishers are
finding new ways to induce players' to spend money on subscriptions and virtual items. As …

The authors consider the relationships among characteristics associated with the consumer
(risk aversion and variety seeking), the brand (brand reputation and availability of substitute …