This study attempts to examine the impact of service quality on customer loyalty and
customer satisfaction using the SERVQUAL model for four main Islamic banks in the …

The introduction of social media in the restaurant sector has changed the manner in which
customers communicate with businesses. Social media marketing activities (SMMAs), such …

This study develops and empirically tests the interrelationships between service quality,
customer satisfaction, and customer loyalty in a retail banking context. Increasingly intense …

Purpose The objective of the study is to test a conceptual model based on the interrelation
between data-driven supply chain quality management practices (DDSCQMP) and the …

Purpose The purpose of this paper is to investigate the essential factors influencing the
adoption and use of e-banking services as perceived by customers of the Jordanian …

There are several problems occurred in Pelita Harapan University Surabaya (UPHS), which
are dissatisfaction among students towards its service quality (SERVQUAL), and then it …

A pesar de las diferentes críticas que ha recibido el modelo SERVQUAL propuesto por
Zeithaml, Parasuraman y Berry, este aún sigue vigente y ha permitido mostrar que la …

The research aim was to assess the influence of the service quality of mobile banking (m-
banking) against customer satisfaction at the greatest banks in Indonesia. Elements of the …

This study develops and empirically tests a conceptual model capturing the factors
impacting students' cross-cultural adaptation and the outcomes resulting from such …

Purpose Taking the perfect perspective of customers' satisfaction, this paper aims to
investigate the elements affecting customer satisfaction in business-to-consumer (B2C) …