Purpose The purpose of this paper is to understand the factors that determine the
knowledge exchange intention and behavioural nature of academics by the help of social …

Online social networking within a large enterprise, known as enterprise social networking
(ESN), is a critical requirement for social relationships and business-related informal …

The free-rider problem in an online professional community could, over time, undermine the
wealth of the community and deplete the knowledge inventory to unacceptable levels. A …

Existing research in the field of business has generated differing views on the relationship
between customer involvement and firms' product innovation. Drawing from their findings …

Customers' knowledge contributions are a vital source of business value. This study is one
of the few attempts to study the influence of emotional and informational feedback on …

Purpose–This paper aims to understand the contribution made by Facebook as a marketing
tool for companies, and through empirical observation (interviews and questionnaires) and …

Purpose This study aims to examine the impact of social media (SM) on the interactivity
among teachers, among students and between students and teachers for sustainable …

Purpose Although social media use at work has made great impact on employee work
performance, little is known about the effect of social media use at work on construction …

In a digital society, people have access to all kinds of electronic information as online users.
They have also contributed various content for exchanging ideas in the online community …

Purpose The evolution of Knowledge-Management (KM)-related literature has highlighted
that Knowledge Management Systems (KMSs) have undergone massive changes in …