As a rapidly emerging generative AI chatbot, ChatGPT has garnered unprecedented global
attention for its advanced AI-based text generation capabilities. However, the issue of …

Abstract Artificial Intelligence enabled Virtual Assistants (VAs) are evolving rapidly, offering
promising opportunities to provide personalized shopping assistance and 24/7 frontline …

In the era disruptive technology the emergence of artificial intelligence has fundamentally
improved banking operations. The execution of artificial intelligence is no longer …

Purpose AI-based chatbots are revamping employee communication in organizations. This
paper examines the adoption of AI-based employee experience chatbots by employees …

This research aims to explore the determinants of users' satisfaction and loyalty towards
ChatGPT while also investigating ethical concerns related to the usage of the artificial …

The trend of using artificial intelligence based chatbots for service encounters has seen a
significant spike in recent times. Many studies have attempted to explain the adoption of the …

The recent surge in AI technologies, like ChatGPT, has sparked significant interest in their
potential to revolutionize various industries, with the travel and tourism sector at the forefront …

Public institutions' chatbots enhance communication when they provide services. Despite
their growing popularity and importance, chatbot adoption by government entities is a …

The primary aim of this study is to examine citizens' intentions to adopt meta-government (or
metaverse government) by investigating the influence of various enablers and barriers on …

China's environmental policy is managed vertically, that is, it is formulated by the central
government and implemented by local governments. Therefore, green governance …