The mystery shopper: a tool to measure public service delivery?
S Jacob, N Schiffino, B Biard - International Review of …, 2018 - journals.sagepub.com
Originally the exclusive preserve of the private sector, the mystery shopper technique is
increasingly being used in the public sector. In the wake of the reforms to modernise the …
increasingly being used in the public sector. In the wake of the reforms to modernise the …
Alcohol sales to underage buyers in the Netherlands in 2011 and 2013
JJ Van Hoof, RTJ Roodbeen, J Krokké… - Journal of adolescent …, 2015 - Elsevier
Purpose Measuring vendors' compliance and possible change in compliance with the legal
age limits on alcohol sales in 2011 and 2013. Methods In 2011 and 2013, representative …
age limits on alcohol sales in 2011 and 2013. Methods In 2011 and 2013, representative …
Exposure to alcohol outlets, alcohol access, and alcohol consumption among adolescents
Background Adolescents who live near more alcohol outlets tend to consume more alcohol,
despite laws prohibiting alcohol purchases for people aged< 21 years. We examined …
despite laws prohibiting alcohol purchases for people aged< 21 years. We examined …
Why should i comply? Sellers' accounts for (non-) compliance with legal age limits for alcohol sales
Background Availability is an important predictor of early and excessive alcohol
consumption by adolescents. Many countries have implemented age limits to prevent …
consumption by adolescents. Many countries have implemented age limits to prevent …
Implementation of alcohol minimum unit pricing (MUP): a qualitative study with small retailers
Minimum unit pricing for alcohol (MUP) came into effect on 1st May 2018 in Scotland, raising
the price of the cheapest shop-bought alcohol. Small retailers are a key source of alcohol for …
the price of the cheapest shop-bought alcohol. Small retailers are a key source of alcohol for …
Midstream social marketing intervention to influence retailers' compliance with the minimum legal drinking age law
Purpose Alcohol availability is strongly related to excessive alcohol consumption. This study
aims to examine social marketing's response to concerns about retailers' noncompliance …
aims to examine social marketing's response to concerns about retailers' noncompliance …
Effects of a responsible retailing mystery shop intervention on age verification by servers and clerks in alcohol outlets: A cluster randomised cross‐over trial
JW Grube, W DeJong, M DeJong… - Drug and alcohol …, 2018 - Wiley Online Library
Abstract Introduction and Aims Clerks and servers at alcohol establishments often fail to
verify age. Using mystery shoppers to provide performance feedback is one approach to …
verify age. Using mystery shoppers to provide performance feedback is one approach to …
A group randomized trial of the stop service to obviously-impaired patrons (S-STOP) program to prevent overservice in bars and restaurants in college communities
JW Grube, BS Krevor, W DeJong - Substance use & misuse, 2021 - Taylor & Francis
Background College student drinking in on-premises establishments has been associated
with heavy alcohol consumption and a range of problems including assault, fighting, risky …
with heavy alcohol consumption and a range of problems including assault, fighting, risky …
Druggists and pharmacists as gatekeepers: sales routines and compliance with sales protocols for over-the-counter naproxen 275 mg medicines in the Netherlands
JJ van Hoof, MHG Cents, NMJ Megens… - Health policy, 2014 - Elsevier
Objectives Since for the sales of over-the-counter (OTC) medicines, prescribing physicians
are not involved, and written instructions on/in the medicine boxes are inefficient, druggists …
are not involved, and written instructions on/in the medicine boxes are inefficient, druggists …
Private peer group settings as an environmental determinant of alcohol use in Dutch adolescents: Results from a representative survey in the region of Twente
J Korte, ME Pieterse, MG Postel, JJ Van Hoof - Health & Place, 2012 - Elsevier
This study supports the hypothesis that the drinking setting can be an environmental risk
factor for hazardous alcohol use. In a survey of Dutch adolescents (n= 1516), alcohol …
factor for hazardous alcohol use. In a survey of Dutch adolescents (n= 1516), alcohol …