The mystery shopper: a tool to measure public service delivery?

S Jacob, N Schiffino, B Biard - International Review of …, 2018 - journals.sagepub.com
Originally the exclusive preserve of the private sector, the mystery shopper technique is
increasingly being used in the public sector. In the wake of the reforms to modernise the …

Alcohol sales to underage buyers in the Netherlands in 2011 and 2013

JJ Van Hoof, RTJ Roodbeen, J Krokké… - Journal of adolescent …, 2015 - Elsevier
Purpose Measuring vendors' compliance and possible change in compliance with the legal
age limits on alcohol sales in 2011 and 2013. Methods In 2011 and 2013, representative …

Exposure to alcohol outlets, alcohol access, and alcohol consumption among adolescents

CN Morrison, HF Byrnes, BA Miller, SE Wiehe… - Drug and alcohol …, 2019 - Elsevier
Background Adolescents who live near more alcohol outlets tend to consume more alcohol,
despite laws prohibiting alcohol purchases for people aged< 21 years. We examined …

Why should i comply? Sellers' accounts for (non-) compliance with legal age limits for alcohol sales

JF Gosselt, JJ Van Hoof, MDT De Jong - Substance abuse treatment …, 2012 - Springer
Background Availability is an important predictor of early and excessive alcohol
consumption by adolescents. Many countries have implemented age limits to prevent …

Implementation of alcohol minimum unit pricing (MUP): a qualitative study with small retailers

M Stead, D Eadie, RI Purves, J McKell… - … Prevention and Policy, 2023 - Taylor & Francis
Minimum unit pricing for alcohol (MUP) came into effect on 1st May 2018 in Scotland, raising
the price of the cheapest shop-bought alcohol. Small retailers are a key source of alcohol for …

Midstream social marketing intervention to influence retailers' compliance with the minimum legal drinking age law

T Kamin, D Kokole - Journal of social marketing, 2016 - emerald.com
Purpose Alcohol availability is strongly related to excessive alcohol consumption. This study
aims to examine social marketing's response to concerns about retailers' noncompliance …

Effects of a responsible retailing mystery shop intervention on age verification by servers and clerks in alcohol outlets: A cluster randomised cross‐over trial

JW Grube, W DeJong, M DeJong… - Drug and alcohol …, 2018 - Wiley Online Library
Abstract Introduction and Aims Clerks and servers at alcohol establishments often fail to
verify age. Using mystery shoppers to provide performance feedback is one approach to …

A group randomized trial of the stop service to obviously-impaired patrons (S-STOP) program to prevent overservice in bars and restaurants in college communities

JW Grube, BS Krevor, W DeJong - Substance use & misuse, 2021 - Taylor & Francis
Background College student drinking in on-premises establishments has been associated
with heavy alcohol consumption and a range of problems including assault, fighting, risky …

Druggists and pharmacists as gatekeepers: sales routines and compliance with sales protocols for over-the-counter naproxen 275 mg medicines in the Netherlands

JJ van Hoof, MHG Cents, NMJ Megens… - Health policy, 2014 - Elsevier
Objectives Since for the sales of over-the-counter (OTC) medicines, prescribing physicians
are not involved, and written instructions on/in the medicine boxes are inefficient, druggists …

Private peer group settings as an environmental determinant of alcohol use in Dutch adolescents: Results from a representative survey in the region of Twente

J Korte, ME Pieterse, MG Postel, JJ Van Hoof - Health & Place, 2012 - Elsevier
This study supports the hypothesis that the drinking setting can be an environmental risk
factor for hazardous alcohol use. In a survey of Dutch adolescents (n= 1516), alcohol …