El objetivo del presente artículo es realizar una revisión de literatura sobre la medición de la
calidad del servicio en destinos turísticos a nivel internacional y para Colombia. Se …

Purpose The purpose of this study is to unearth the factors that influence tourists' revisit
intention. The proposed model of the study is grounded on using the theory of planned …

This article aims to understand the relationship between destination image and tourist's
behavioural intention. In this study, we used a meta-analysis to synthesize the effects of …

Drawing upon affordance theory, this study positions artificial intelligence (AI) as a
commercial service in examining its influence on customer engagement in the hotel context …

This study aimed to examine the influence of destination social responsibility (DSR) on
destination reputation, holidaymakers' perceived trust and their revisit intention. It also tested …

Purpose The purpose of this paper is to explore structural relationships between quality,
destination image, perceived value, tourist satisfaction and destination loyalty with emphasis …

Background The factors influencing tourist loyalty are widely highlighted in the literature.
However, we find that the relationship between some influencing factors and loyalty is still …

Value co-creation with customers has emerged as a relevant topic at both academic and
managerial level. Considering the positive outcomes derived from value co-creation, firms …

In a destination context, the impact of employee service quality on tourist environmentally
responsible behavior (ERB) is examined using a multimethod approach that includes an …

Purpose This study examines the influencing factors of smart technology use behaviour
(STUB), influencing tourist satisfaction and enhancing revisit intention for the Chinese …