Purpose The five-dimension service quality (SERVQUAL) scale is one of the most common
tools for evaluating gaps between clients' perceptions and expectations. This study aimed to …

Purpose–The purpose of this paper is to review the service quality dimensions established
in various studies conducted across the world specifically applied to health care …

The purpose of this paper is to investigate service quality in higher education in Thailand.
Specifically, this study investigates the five dimensions of SERVQUAL instrumentation …

Hospitals and healthcare centers face many service problems during the pandemic.
Problems that may arise in providing high-quality services lead to increased dissatisfaction …

This article investigates potential barriers to telemedicine adoption in centres hosted by rural
public hospitals in Bangladesh. Little is known of the barriers related to telemedicine …

Many individuals visit rural telemedicine centres to obtain safe and effective health remedies
for their physical and emotional illnesses. This study investigates the antecedents of …

Healthcare is one of India's largest sectors, in terms of revenue and employment, and one
can well witness the sector to expand rapidly. With the fast growing purchasing power …

This study analyzes the antecedent factors that influence patients' expectations of
telemedicine adoption in centres hosted by rural public hospitals in Bangladesh. It examines …

Purpose Although measuring healthcare service quality is not a new phenomenon, the
instruments used to measure are timeworn. With the shift in focus to patient centric …

Purpose–The purpose of this paper is to determine the dimensions used in judging the
hospital services quality; to develop a tool for measuring perceived service quality for …