In online content moderation, two key values may come into conflict: protecting freedom of
expression and preventing harm. Robust rules based in part on how citizens think about …

This article conceptualizes the Sensitive Word Culture as a new theoretical lens for
understanding how Chinese netizens interact with Internet censorship systems. Through the …

This study examines social media users' preferences for the use of platform-wide
moderation in comparison to user-controlled, personalized moderation tools to regulate …

User intervention against incivility is a significant element of democratic norm enforcement
on social media, and feeling personally responsible for acting is a vital prerequisite for …

Crowdfunding platforms remain understudied as conduits for ideological struggle. While
other social media platforms may enable the expression of hateful and harmful ideas …

Building on recent research that challenges the notion that norm violations in online
discussions are inherently detrimental, this study relies on a distinction between incivil and …

There has been growing interest in research on news-related user comments. Here we
conduct the first systematic review of this literature—quantitatively and qualitatively (248 …

Many online discussion providers consider using algorithm-based moderation software to
support their employees in moderating toxic communication. Such technology is also …

Incivility in online discussions has become an important issue in political communication
research. Instruments and tools for the automated analysis of uncivil content, however, are …

Journalistic professionalism serves as a semantic tool for journalists to draw boundaries and
to demarcate their profession. This research builds on Andrew Abbott's book The System of …