The purpose of this article is to analyse quality attributes of regional public transport and
their influence on modal choice, demand, and customer satisfaction through a literature …

Continued urbanisation, and the resultant increase in urban trips, presents one of the
greatest challenges to the environmental, economic and social sustainability of society …

In this paper, the problems of public transportation customers in Istanbul are addressed and
their satisfaction levels are evaluated by using customer satisfaction survey and statistical …

Transport operating companies and decision-makers not only have to satisfy the demand for
transport but they must also provide a quality service which is attractive to customers. This …

This paper provides a hierarchical customer satisfaction framework to measure rail transit
lines' performances in Istanbul. The problems related to rail transit line systems are …

Customer satisfaction has always been a pivotal indicator of public transport service quality.
However, most existing studies on public transport satisfaction focused on passenger …

Transit services quality has long been recognized as an important factor in influencing
travelers behaviour and terminals quality is certainly part of it. As a matter of fact a number of …

Sightseeing buses were taken to use as main vehicles for students' excursions because of a
large number of students participating in each trip. Schools should give significant …

Teaching students awareness about sustainable mobility has been lacking to date. There is
a need to expand the themes being addressed in order to achieve a change in attitude …

Transport quality has long been recognized as an important factor in influencing travelers'
behavior, and transport terminal quality undoubtedly plays no small part. Indeed, transit …