Organizational learning processes and outcomes: Major findings and future research directions
We trace the evolution of research on organizational learning. As organizations acquire
experience, their performance typically improves at a decreasing rate. Although this learning …
experience, their performance typically improves at a decreasing rate. Although this learning …
Empirical research in healthcare operations: Past research, present understanding, and future opportunities
We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …
the last 20 years. We note several unique characteristics of the research in healthcare …
OM Forum—A review of empirical operations management over the last two decades
We develop a database of all empirical research related to operations management in the
journals Management Science, Manufacturing and Service Operations Management …
journals Management Science, Manufacturing and Service Operations Management …
Past the point of speeding up: The negative effects of workload saturation on efficiency and patient severity
JA Berry Jaeker, AL Tucker - Management Science, 2017 - pubsonline.informs.org
Service organizations face a trade-off between high utilization and responsiveness. High
utilization can improve financial performance, but causes congestion, which increases …
utilization can improve financial performance, but causes congestion, which increases …
Specialization and variety in repetitive tasks: Evidence from a Japanese bank
Sustaining operational productivity in the completion of repetitive tasks is critical to many
organizations' success. Yet research points to two different work-design–related strategies …
organizations' success. Yet research points to two different work-design–related strategies …
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Recent research has shown that the trade-off between customer satisfaction and productivity
can be mitigated through three strategic pathways: the (1) operations management (OM) …
can be mitigated through three strategic pathways: the (1) operations management (OM) …
Plant operations and product recalls in the automotive industry: An empirical investigation
While there is overwhelming support for the negative consequences of product recalls,
empirical evidence of operational drivers of recalls is almost nonexistent. In this study, we …
empirical evidence of operational drivers of recalls is almost nonexistent. In this study, we …
Accumulating a portfolio of experience: The effect of focal and related experience on surgeon performance
One key driver of improvement in surgical outcomes is a surgeon's prior experience.
However, research notes that not all experience provides equal value for performance. How …
However, research notes that not all experience provides equal value for performance. How …
Broadening focus: Spillovers, complementarities, and specialization in the hospital industry
JR Clark, RS Huckman - Management Science, 2012 - pubsonline.informs.org
The long-standing argument that focused operations outperform others stands in contrast to
claims about the benefits of broader operational scope. The performance benefits of focus …
claims about the benefits of broader operational scope. The performance benefits of focus …
Can we trust online physician ratings? Evidence from cardiac surgeons in Florida
Despite heated debate about the pros and cons of online physician ratings, little systematic
work has examined the correlation between physicians' online ratings and their actual …
work has examined the correlation between physicians' online ratings and their actual …