Forecasts have traditionally served as the basis for planning and executing supply chain
activities. Forecasts drive supply chain decisions, and they have become critically important …

In the digital age, retail store operations face a variety of novel challenges and complexities.
We review 255 papers on retail store operations from 32 operations research, management …

Using a proprietary data set, we analyze the impact of the implementation of a “buy-online,
pick-up-in-store”(BOPS) project. The implementation of this project is associated with a …

A sales channel serves two primary functions: delivering information and products to
customers. Omnichannel retailing allows for the decoupling of these two functions as …

Abstract Research Summary CEOs increasingly engage in activism on controversial social
and political issues that do not directly affect their core business. Simultaneously, the …

We analyze a large, detailed operational data set from a restaurant chain to shed new light
on how workload (defined as the number of tables or diners that a server simultaneously …

Omnichannel retailing features, such as ship-to-store (STS) service, are designed to deliver
a seamless shopping experience for customers. For a retailer, introducing omnichannel …

Purpose There are two major strategies for short video advertising which are KOL (key
opinion leader) endorsement and in-feed advertising. The authors aim to research the …

We estimate the causal effects of responsible scheduling practices on store financial
performance at the US retailer Gap, Inc. The randomized field experiment evaluated a …

A retailer following a competition-based dynamic-pricing strategy tracks competitors' price
changes and then must answer the following questions:(i) Should we respond?(ii) If so, to …