Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is …
IA Podgorny, M Cannon, TF Goodyear… - US Patent …, 2018 - Google Patents
A question and answer based customer support system is provided through which users
submit question data representing questions to be answered using support resources. Low …
submit question data representing questions to be answered using support resources. Low …
Providing alternate words to aid in drafting effective social media posts
N Anandhavelu, BV Srinivasan - US Patent 10,074,102, 2018 - Google Patents
The present disclosure is directed toward systems and methods for increasing an
engagement level of a social media post among a community of social media users. For …
engagement level of a social media post among a community of social media users. For …
Techniques for sentiment analysis of data using a convolutional neural network and a co-occurrence network
M Malak, ML Kreider - US Patent 10,810,472, 2020 - Google Patents
Techniques are provided for performing sentiment analysis on words in a first data set. An
example embodiment includes generating a word embedding model including a first …
example embodiment includes generating a word embedding model including a first …
Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system
IA Podgorny, J Cessna, CC Gielow… - US Patent 10,162,734, 2018 - Google Patents
Disclosed methods and systems crowdsource quality assurance testing and error detection
for user experience pages of a tax return preparation system, according to one embodiment …
for user experience pages of a tax return preparation system, according to one embodiment …
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return …
IA Podgorny, B Indyk, TF Goodyear - US Patent 10,733,677, 2020 - Google Patents
Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …
query terms with a customer self-service system for a tax return preparation system …
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
IA Podgorny, B Indyk, M Cannon, J Guidry… - US Patent …, 2019 - Google Patents
A method and system improves content searching in a question and answer customer
support system by using a crowd-machine learning hybrid predictive model, according to …
support system by using a crowd-machine learning hybrid predictive model, according to …
Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system
IA Podgorny, M Cannon, TF Goodyear… - US Patent …, 2019 - Google Patents
User satisfaction with answers that may be provided through a question and answer based
customer support system is predicted by pre-submission analysis of the attributes of the …
customer support system is predicted by pre-submission analysis of the attributes of the …
Predicting reactions to short-text posts
BACKGROUND Social media marketing enables businesses and marketers to quickly react
and reach out to customers. For Successful engagement with an online Social network …
and reach out to customers. For Successful engagement with an online Social network …
Method and system for performing a probabilistic topic analysis of search queries for a customer support system
IA Podgorny, W Bartolome, NR Patterson - US Patent 10,242,093, 2019 - Google Patents
A method and system uses a probabilistic topic model to identify topics that are relevant
search query terms received by a customer support system from a user, according to one …
search query terms received by a customer support system from a user, according to one …
Sentiment-modules on online social networks
RN Kazi, MA Rich, CJ Sauper, A Herda… - US Patent …, 2019 - Google Patents
Primary Examiner-Binh V Ho (74) Attorney, Agent, or Firm—Baker Botts LLP (57)
ABSTRACT In one embodiment, a method includes accessing a plurality of communications …
ABSTRACT In one embodiment, a method includes accessing a plurality of communications …