As the world moves forward, quality has evolved drastically to meet the growing demands in
various organisations. As a result, various quality management procedures have been …

Transport operating companies and decision-makers not only have to satisfy the demand for
transport but they must also provide a quality service which is attractive to customers. This …

Vicente Manzano-Arrondo es profesor titular de Metodología de las Ciencias del
Comportamiento, licenciado en Filosofía y Ciencias de la Educación, doctor en Psicología …

In this paper a methodology is proposed to consider the importance attributed by users to
individual variables in a perceived quality analysis. A two stage ranking based attribute …

Purpose: To develop a new conceptual model that can be used to improve the quality of
services provided by higher education institutions in all three areas: academic …

Mobility management (MM) has been among Europe's prevailing approaches for promoting
and achieving sustainable transportation in urban areas, with considerable work undertaken …

Purpose There are many factors that determine consumers' satisfaction. Specifically, the
current study examines how political-economic views affect the perception of public …

Konaklama işletmeleri artan iç ve dış rekabet koşullarında müşterilerinin beklentileri
doğrultusunda bir hizmet kalitesi yaklaşımını benimsemek ve bunu çalışanlarına sürekli …

Kendaraan umum sangat penting untuk mengurangi penggunaan kendaraan pribadi yang
menyebabkan kemacetan di jalan. Penggunakan kendaraan umum juga dianjurkan oleh …

Hizmet sektöründe önemi her geçen gün artan turizm işletmeleri, müşteri memnuniyeti
sağlamak ve bunu sürekli hale getirmek için hizmet kalitesi kavramına odaklanmaktadır. Bu …