Given the growth of the service sector, and advances in information technology and
communications that facilitate the management of relationships with customers, models of …

During the past two decades, service guarantees have received increased attention as a
means for service firms to attract and retain customers and gain a competitive edge in the …

A transaction fee mechanism (TFM) is an essential component of a blockchain protocol.
However, a systematic evaluation of the real-world impact of TFMs is still absent. Using rich …

Online food-delivery platforms provide accessible marketplaces for fast-food restaurants.
However, who should take charge of logistics, especially when there is increasing …

The subject of service convenience is important in service economies, yet little is known
about this topic. The consumer convenience literature—strong in certain respects …

Quality is a central element in business strategy and academic research. Despite important
research on quality, an opportunity for an integrative framework remains. The authors …

Many factors, both obvious and subtle, influence customers' store patronage intentions.
Using videotape technology that enabled us to experimentally manipulate the number of …

The current paper presented a stochastic integrated queueing-inventory-routing problem
into a green dual-channel supply chain considering an online retailer with a vehicle-routing …

As customers have demanded greater convenience in service exchanges, researchers have
responded by incorporating the convenience construct into their conceptual models and …

Consumers regard product delivery as an important service component that influences their
shopping decisions on online retail platforms. Delivering products to customers in a timely …