Storytelling about places: Tourism marketing in the digital age
Storytelling about places is recognized as a tool to enhance the reputation of regions as they
compete for tourism and economic development spending in the digital age. Through digital …
compete for tourism and economic development spending in the digital age. Through digital …
Commentary—Toward a research agenda for human-centered service system innovation
Solving service problems has enormous practical consequences for the economy and
society because (a) more than 80% of jobs in the United States are in the service sector, with …
society because (a) more than 80% of jobs in the United States are in the service sector, with …
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
Purpose The purpose of this paper is to understand value cocreation in service ecosystems
from a multilevel perspective, uncovering value cocreation factors and outcomes at the …
from a multilevel perspective, uncovering value cocreation factors and outcomes at the …
Systems, networks, and ecosystems in service research
Systems, networks, and ecosystems in service research | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search …
journals Case studies Expert Briefings Open Access Publish with us Advanced search …
The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology
Purpose The purpose of this paper is to explore the emergence of innovation in smart
service systems to conceptualize how actor's relationships through technology-enabled …
service systems to conceptualize how actor's relationships through technology-enabled …
Multi-level governance for sustainable innovation in smart communities: an ecosystems approach
This paper analyses the TrentoSmartCity project to redefine Trento (an Italian municipality)
as a smart community according to an ecosystems view that explores the different resources …
as a smart community according to an ecosystems view that explores the different resources …
Social innovation in smart tourism ecosystems: How technology and institutions shape sustainable value co-creation
In the service era, markets are reconceptualized as systems of actors interconnected
through networked relationships based on resources exchange and producing value co …
through networked relationships based on resources exchange and producing value co …
Empowering value co-creation in the digital age
Purpose Technology is revolutionizing the management logic of service systems. The
increasing use of artificial intelligence (AI), in particular, is challenging interaction between …
increasing use of artificial intelligence (AI), in particular, is challenging interaction between …
Toward a service ecosystem perspective at the base of the pyramid
S Ben Letaifa, J Reynoso - Journal of Service Management, 2015 - emerald.com
Purpose–The purpose of this paper is to combine service-dominant logic premises with
ecosystem characteristics in the base of the pyramid (BoP) environment, aiming to establish …
ecosystem characteristics in the base of the pyramid (BoP) environment, aiming to establish …
Designing as trading-off: a practice-based view on smart service systems
Posture-related problems, such as back pain, are an increasing global burden. They are
deeply intertwined with how humans sit. While the information systems (IS) literature has …
deeply intertwined with how humans sit. While the information systems (IS) literature has …