This article presents a research study on modelling taxi user perceived quality. Following a
thorough review of the available international literature, relevant variables are individualised …

This paper proposes an alternative methodology to evaluate the service quality of urban
taxis and develops a level-of-service (LOS) standard for taxi customers to monitor …

Purpose This paper aims to study the factors that influence customer loyalty toward the
internet service providers in Malaysia. The five factors used are corporate image, perceived …

This study sought to examine customers' perceptions of service quality as rendered by taxi
drivers in Accra and the effect of their perceived service quality on customer satisfaction …

The emergence of parking application software (parking APP), considerably decreases
unnecessary vehicle circling and enhances parking resource utilization. Despite the …

Taxis are considered one of the most convenient means of transportation, especially when
people have to travel off-route, where public transportation is not a feasible option, and also …

This study was intended to examine the impact of two dimensional service quality, namely
Techical quality and Functional quality toward consumer satisfaction of taxi service in …

Growth of tight competition in the telecommunication industry and digital era, the company
should focus on any aspects in the whole organization, especially on customer engagement …

The aim of this chapter is to evaluate the website of Turkish companies in service industry
which are listed in İstanbul Stock Exchange. Within this framework, two different dimensions …

Abstract In Addis Ababa, Shared minibus taxis are contributing significantly more than any
other form of public transit to meeting the city's transportation needs. But there were limited …