Despite the increasing number of companies deploying big data analytics (BDA) in
corporate social responsibility (CSR) activities, few studies have investigated how the use of …

Background With the introduction of privacy regulations such as the California Consumer
Privacy Act and the European Union General Data Protection Regulation (GDPR), effective …

In recent years, the diffusion of digital technologies in the service sector offers great potential
for growth and success. Today, many companies are trying to launch new digital services on …

Smartwatch applications are growing in popularity, but little is known about why people are
motivated to use different smartwatch health apps. Drawing on regulatory focus theory, we …

Digital technology is an integral part of today's healthcare, yet little is known about how
these technologies affect healthcare customers' experience. This study uses regulatory …

Purpose This study aims to explore whether seeking recommendations for doctors from
offline word-of-mouth or online reviews influences patient satisfaction after treatment, and …

Doctors and paraprofessionals operate in stressful environments that jeopardize their well-
being and quality of care. E-healthcare systems have been promoted by government …

Background: The COVID-19 pandemic has become a global public health event, which has
raised concerns regarding individuals' health. Individuals need to cope with the COVID-19 …

Scholars have long recognized that product presentation plays an important role for
consumers to understand product and make further decisions, but it is not well-tested in the …

본 연구는 Becker & Jaakkola (2020) 의 고객경험 프레임워크를 바탕으로 디지털 헬스케어에서
고객경험에 영향을 주는선행요인을 플랫폼 측면과 병원 측면에서 도출하고, 이러한 2 가지 …