From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …

The existence of very busy peak periods is a problem in itself for service marketing. Service
quality is the best matrix for evaluating consumer satisfaction in comparison between …

It is impossible to produce quality products and services without quality people and
processes. Services in general are intangible and cannot be fully owned by consumers. If …

Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Service is an intangible …

Abstract Service businesses place great importance on the human element. However, in the
business world, it is not enough to be in this position, we have to be competitive and number …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. Service is an activity or benefit offered to …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. From the data above, it can be …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

Abstract Service is an activity or benefit offered to consumers or service users so that it can
satisfy or meet consumer needs and desires. There are several factors that can influence …