Purpose This paper aims to address the following question: Do consumer inferences of
respect (disrespect) contribute to satisfaction (dissatisfaction)? The research question is …

Micro-entrepreneurs play a critical role in alleviating poverty in subsistence marketplaces
through their business relationships with microfinance institutions. Despite the enormous …

User-generated content (UGC) contains customer opinions which can be used to hear the
voice of customers. This information can be useful in market surveillance, digital innovation …

This paper seeks to conceptually propose a new model of buyer-seller relationship quality
(RQ) and then to empirically test the model. Considering several variables in the field of …

Purpose The main purpose of the study is to assess proposed relationships in a model
across different settings, where satisfaction is a mediator between quality constructs in a …

A social bank has been argued as a viable solution to empower disadvantaged business
customers through a long-term relationship. Despite the importance of business relationship …

Service sectors are the backbone of any economy. Due to the recent pandemic, this sector
has been hit the hardest in developing countries. People are becoming unemployed, and …

There is evidence that review ratings affect sales; yet little is known about the drivers of the
star ratings from the perspective of the customers who have written them. A person who …

Objective: The purpose of this research is to further develop a model of buyer-seller
relationship in industrial markets based on the buyer's approach in supply chain of Iran oil …

Continuous development of the Indonesian agri-food retail in the past decades has shown
an evolutionary way on how the buyer and seller build their interaction during the exchange …