Purpose Adopting an interdisciplinary perspective, the purpose of this paper was to posit an
industry-wide technological intervention for hotel housekeeper safety and health through the …

Digital technology that complements the personal interactions between customers and
frontline employees (FLEs) has the potential to enhance service delivery in full-service …

Purpose This article aims to build on the insights from the systematic reviews included in this
special issue (SI) on frontline service employees (FLE) by adding practitioner perspectives …

Purpose Discussing tendencies and shortcomings in the current debate on promoting
decent work in hospitality and tourism, this study aims to respond to recent calls for progress …

This study analyses the impact of union actions on worker well‐being. It examines union
efforts to reduce emotional exhaustion associated with performance monitoring in call center …

Within the context of the 'go global'strategy, for enabling enterprises to effectively form open
innovation strategies to enhance overseas business income and assume environmental …

Contextual nuance holds value for occupational health and safety, particularly as workplace
challenges and solutions become more complex. However, disciplines that inform …

Purpose With the rapid growth of the gig economy worldwide, gig workers' perceived
algorithmic control has been proven to have a crucial impact on the service performance …

This chapter presents definitions of its key constructs. It then proceeds to present a
discussion on how wellness, employee wellness, and their related constructs are …

The purpose of this paper is to reframe child forensic interviewing in terms of emotional
labor. Child forensic interviewing practice illustrates a public service function that demands …