Purpose This paper aims to provide an integrative view of the conceptualizations,
definitions, antecedents and taxonomies of consumer complaining behavior (CCB) …

This study investigates the relationships between company responses to social media
complaints and consumers' repurchase intentions. An online survey collected data from 325 …

In this paper, we propose an incredible modification of variational iteration algorithm-II that
will accelerate the fast convergence of the series solution. We utilize the proposed algorithm …

Purpose–The purpose of this paper is to propose a conceptual model of customer
complaining behaviour as a dynamic process in accordance with the service‐dominant logic …

This commentary is about the article,“Satisfaction with Service Recovery: Perceived Justice
and Emotional Responses”(Rio-Lanza, Vázquez-Casielles, and Diaz-Martin, this issue) …

Purpose–Using a realist perspective, this paper seeks to investigate how complaining
customers want to be treated by frontline employees in personal complaint handling …

Purpose–The purpose of this paper is to utilise the service‐dominant logic of marketing to
propose a conceptual model that captures a dynamic perspective of customer complaint …

This study investigates how expectations, locus attribution and disappointment determine
coping behaviors when tourists encounter a negative vacation experience. Drawing upon …

Purpose–This paper seeks to explore the nature of complaint satisfaction with particular
emphasis on the qualities and behaviours that male and female customers value during …

Purpose–The purpose of this paper is to identify and discuss the key conceptual and
empirical inter‐relationships between service encounter variables of perceived agent …