Social commerce, which combines the transactional side of e-commerce with social
interactions, has grown in popularity throughout the last years. Despite the fact that the issue …

Purpose This study aims to analyse a proposed model depicting the direct and indirect
relationship between consumer perceptions of corporate social responsibility (CSR) and …

A large volume of patients' opinions—as online doctor reviews (ODRs)—are available
online in order to access, analyze, and improve patients' perceptions about the quality of …

Although online patient reviews (OPRs) are ubiquitous, there has been debate about
whether OPRs are associated with measures of health care outcomes. The majority of …

Online markets for mental health care (OMMH) allow clients to connect remotely with
counselors to receive psychological therapy. Rooted in signaling theory and in the specific …

(1) Background: The appearance of physician rating websites (PRWs) has raised
researchers' interest in the online healthcare field, particularly how users consume …

Even though the problem of uncertainty in online business is widely discussed, there is still
limited knowledge of the mechanisms used by social commerce customers to reduce …

Introduction An increasing number of patients are voicing their opinions and expectations
about the quality of care in online forums and on physician rating websites (PRWs). This …

In this study, we use a hybrid sentiment analysis approach to identify and assess service
quality dimensions (ie, technical and functional quality) in unstructured textual reviews and …

As a result of digitalization, consumers have more agency than in earlier times. Consumers
now have the ability to express their consumption experiences through diverse online …