Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

This research explores the relationship between customers' emotions and sentiments
generated by the interaction with robots in hotels and the potential effect on the hotel's …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

Purpose The purpose of this study is to explore consumer reviews with robotics based on
the five dimensions for evaluating user experiences (ie embodiment, emotion, human …

With rapid advances in technology in several fields of human life, we are entering the Fourth
Industrial Revolution (FIR), which is changing the way businesses create value, people do …

Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …

Purpose The purpose of this study is to empirically investigate what aspects of service robot
interactions with customers can lead to meaningful outcomes in the view of customers. The …

Research on the relationship between automation services and tourism has been rapidly
growing in recent years and has led to a new service landscape where the role of robots is …

Purpose This paper aims to review the extant hospitality and tourism literature on the state of
robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the …

To investigate the dynamics of human-robot acceptance, we carried out an experimental
study with 56 adult participants and the iCub robot. Trust in the robot has been considered …