Trust in robots: Challenges and opportunities
Abstract Purpose of Review To assess the state-of-the-art in research on trust in robots and
to examine if recent methodological advances can aid in the development of trustworthy …
to examine if recent methodological advances can aid in the development of trustworthy …
May robots be held responsible for service failure and recovery? The role of robot service provider agents' human-likeness
This research investigates how consumers attribute service failure and recovery
responsibilities and respond to them differently based on the service provider agent type …
responsibilities and respond to them differently based on the service provider agent type …
To err is human: Tolerate humans instead of machines in service failure
Full automation and self-service technologies have become popular in service marketing.
However, customers often face multiple issues when dealing with self-service technologies …
However, customers often face multiple issues when dealing with self-service technologies …
Anomaly Detection Methods in Autonomous Robotic Missions
Since 2015, there has been an increase in articles on anomaly detection in robotic systems,
reflecting its growing importance in improving the robustness and reliability of the …
reflecting its growing importance in improving the robustness and reliability of the …
Robot, uninterrupted: Telemedical robots to mitigate care disruption
Emergency department (ED) healthcare workers (HCWs) are interrupted as often as once
every six minutes, increasing the risk of errors and preventable patient harm. As more robots …
every six minutes, increasing the risk of errors and preventable patient harm. As more robots …
Interaction-shaping robotics: Robots that influence interactions between other agents
Work in Human–Robot Interaction (HRI) has investigated interactions between one human
and one robot as well as human–robot group interactions. Yet the field lacks a clear …
and one robot as well as human–robot group interactions. Yet the field lacks a clear …
Feeling with a robot—the role of anthropomorphism by design and the tendency to anthropomorphize in human-robot interaction
The implementation of anthropomorphic features in regard to appearance and framing is
widely supposed to increase empathy towards robots. However, recent research used …
widely supposed to increase empathy towards robots. However, recent research used …
Iris: A low-cost telemedicine robot to support healthcare safety and equity during a pandemic
S Matsumoto, S Moharana, N Devanagondi… - … on Pervasive Computing …, 2021 - Springer
The COVID-19 pandemic exacerbated problems of already overwhelmed healthcare
ecosystems. The pandemic worsened long-standing health disparities and increased stress …
ecosystems. The pandemic worsened long-standing health disparities and increased stress …
Gestures-teleoperation of a heterogeneous multi-robot system
This work presents a solution for the teleoperation of a heterogeneous team of mobile
robots. Regarding the team of robots, two possibilities are considered which are UAV-UGV …
robots. Regarding the team of robots, two possibilities are considered which are UAV-UGV …
Using online customer reviews to classify, predict, and learn about domestic robot failures
There is a knowledge gap regarding which types of failures robots undergo in domestic
settings and how these failures influence customer experience. We classified 10,072 …
settings and how these failures influence customer experience. We classified 10,072 …