Trust in robots: Challenges and opportunities

BC Kok, H Soh - Current Robotics Reports, 2020 - Springer
Abstract Purpose of Review To assess the state-of-the-art in research on trust in robots and
to examine if recent methodological advances can aid in the development of trustworthy …

May robots be held responsible for service failure and recovery? The role of robot service provider agents' human-likeness

E Arikan, N Altinigne, E Kuzgun, M Okan - Journal of Retailing and …, 2023 - Elsevier
This research investigates how consumers attribute service failure and recovery
responsibilities and respond to them differently based on the service provider agent type …

To err is human: Tolerate humans instead of machines in service failure

N Chen, S Mohanty, J Jiao, X Fan - Journal of Retailing and Consumer …, 2021 - Elsevier
Full automation and self-service technologies have become popular in service marketing.
However, customers often face multiple issues when dealing with self-service technologies …

Anomaly Detection Methods in Autonomous Robotic Missions

S Chirayil Nandakumar, D Mitchell, MS Erden, D Flynn… - Sensors, 2024 - mdpi.com
Since 2015, there has been an increase in articles on anomaly detection in robotic systems,
reflecting its growing importance in improving the robustness and reliability of the …

Robot, uninterrupted: Telemedical robots to mitigate care disruption

S Matsumoto, P Ghosh, R Jamshad… - Proceedings of the 2023 …, 2023 - dl.acm.org
Emergency department (ED) healthcare workers (HCWs) are interrupted as often as once
every six minutes, increasing the risk of errors and preventable patient harm. As more robots …

Interaction-shaping robotics: Robots that influence interactions between other agents

S Gillet, M Vázquez, S Andrist, I Leite… - ACM Transactions on …, 2024 - dl.acm.org
Work in Human–Robot Interaction (HRI) has investigated interactions between one human
and one robot as well as human–robot group interactions. Yet the field lacks a clear …

Feeling with a robot—the role of anthropomorphism by design and the tendency to anthropomorphize in human-robot interaction

S Schömbs, J Klein, E Roesler - Frontiers in Robotics and AI, 2023 - frontiersin.org
The implementation of anthropomorphic features in regard to appearance and framing is
widely supposed to increase empathy towards robots. However, recent research used …

Iris: A low-cost telemedicine robot to support healthcare safety and equity during a pandemic

S Matsumoto, S Moharana, N Devanagondi… - … on Pervasive Computing …, 2021 - Springer
The COVID-19 pandemic exacerbated problems of already overwhelmed healthcare
ecosystems. The pandemic worsened long-standing health disparities and increased stress …

Gestures-teleoperation of a heterogeneous multi-robot system

KB de Carvalho, DKD Villa, M Sarcinelli-Filho… - … International Journal of …, 2022 - Springer
This work presents a solution for the teleoperation of a heterogeneous team of mobile
robots. Regarding the team of robots, two possibilities are considered which are UAV-UGV …

Using online customer reviews to classify, predict, and learn about domestic robot failures

S Honig, A Bartal, Y Parmet, T Oron-Gilad - International Journal of Social …, 2024 - Springer
There is a knowledge gap regarding which types of failures robots undergo in domestic
settings and how these failures influence customer experience. We classified 10,072 …