Today's business ecosystem has become very competitive. Customer satisfaction has
become a major focus for business growth. Business organizations are spending a lot of …

This paper seeks to discuss the importance of customers' satisfaction in a business.
Business is not about achieving goals only but, should also focus on the customers' …

This chapter investigates the effect of customer orientation and CRM organization on hotel
financial performance. A model of enhancing hotel financial performance through customer …

Assessment and outcomes evaluation have become increasingly important in librarianship.
Although initially used in educational contexts to measure student learning, the strategy has …

This study aims to examine and determine the effect of consumer satisfaction, brand love on
loyalty and WOM, and the influence of customer loyalty on WOM. The object of this research …

As the 21st century progresses, the pressure to be economically, socially, and
environmentally responsible increases, and sustainability becomes one of the most …

The purpose of this study is to investigate the post-COVID-19 expectations of luxury hotel
customers and identify the strategies that focused on customer satisfaction and evaluate the …

Customer complaint is an expression of dissatisfaction. It can also be described in a positive
sense as a report from a customer providing documentation about a problem with a product …

Digital natives are Millennials and Gen Zs who grew up under the ubiquitous influence of the
internet and digital technologies. As these generations come of age, they represent the …