Who is behind the message? The power of expert reviews on eWOM platforms

A Naujoks, M Benkenstein - Electronic Commerce Research and …, 2020 - Elsevier
Consumers are increasingly relying on electronic word-of-mouth, such as online reviews,
before making purchase decisions. To reduce uncertainty about the validity of a review …

Exploring the impact of review valence, disease risk, and trust on patient choice based on online physician reviews

X Han, J Qu, T Zhang - Telematics and informatics, 2019 - Elsevier
Consumers' growing reliance on the Internet as an information source for decision making
has raised the need for more research into online physician reviews (OPRs). This study …

How online ratings and trust influence health consumers' physician selection intentions: An experimental study

X Han, JT Du, T Zhang, W Han, Q Zhu - Telematics and Informatics, 2021 - Elsevier
Consumers' growing reliance on the web information when choosing physicians has drawn
attention to the need for more research into online physician ratings. This study conducted …

基于在线医疗评论的患者行为挖掘及其在医疗决策与管理中的应用综述

廖虎昌, 刘凡, 卢柯宇, 朱婷, 罗利 - 电子科技大学学报社科版, 2022 - social.uestc.edu.cn
目的/意义在互联网大数据背景下, 在线评论(online reviews) 作为一种重要信息资源被应用到各
类商品和服务的购买决策中. 随着“互联网+ 医疗健康” 政策的提出, 互联网医疗市场规模逐步增 …

How do expert reviews and consumer reviews affect purchasing decisions? An event-related potential study.

F Guo, J Chen, M Li, G Ye, J Li - Journal of Neuroscience …, 2022 - psycnet.apa.org
Online consumer reviews and expert reviews play a crucial role in customers' purchase
decisions. Existing studies explored the influence of consumer reviews and expert reviews …

Patient experience scores for radiologists: comparison with nonradiologist physicians and changes after public posting in an institutional online provider directory

N Kapoor, A Haj-Mirzaian, HZ Yan… - American Journal of …, 2022 - Am Roentgen Ray Soc
Please see the Editorial Comment by Nina S. Vincoff discussing this article. BACKGROUND.
Patients are increasingly using online information regarding patient experiences to guide …

How Peer Review Mechanism Affects Physician Service Performance? Evidence from an Online Healthcare Platform

L Li, Q Yin, L Qiu, Z Yan - 2024 - aisel.aisnet.org
To mitigate the challenge of information asymmetry in the online healthcare market, several
online healthcare platforms have introduced peer review mechanisms among physicians …

Quality or Quantity? The Power of Expert Reviews in the Presence of Conflicting Aggregated Ratings

A Naujoks - SMR-Journal of Service Management Research, 2021 - nomos-elibrary.de
Many consumers consult online reviews to evaluate services. Online review platforms
present them with multiple cues by which to assess whether a review message is useful in …

Impact des groupes de patientes Facebook dans le processus décisionnel chirurgical: l'exemple du rappel des implants macro-texturés Biocell®

MA Danino, D Giaccone, M Abdolraziq… - Annales de Chirurgie …, 2021 - Elsevier
Resumé Introduction L'utilisation des médias sociaux a été un bouleversement majeur de
nos modes de vie dans la dernière décennie, À l'avant-garde dans la crise du lymphome …